Our ethical challenges

Respecting the laws and regulations and demonstrating ethics on a day-to-day basis is not a trivial task. It requires constant attention. In 2017, based on the latest news on the sector, we updated our internal rules on integrity.

In 2018, the new GDPR (General Data Protection Regulation) for data privacy will be one of our operational challenges. Our “exceptional” rating for social responsibility shows the how important it is for us to act as a responsible company.

Véronique Vansteelandt, General Counsel


Ethics and compliance

The energy policy choices of a country are strategic: they have an influence on the country’s energy independence, the competitiveness of its companies, the buying power of its consumers, its environment, the wellbeing and health of its people, etc. These choices create legal, social, technical and environmental obligations, for energy producers and suppliers. Requirements evolve quickly, due to the many changes in the sector and the on-going energy transition, which impact all of the actors. Compliance with the laws and regulations is thus a specific focus, within the company and for its suppliers.

 

Commercial practices

In a highly regulated market such as energy, great vigilance must be exercised regarding commercial practices. These are important from the standpoint of compliance with the law (consumer protection in particular), and they also impact customer satisfaction, in the short- and long-term, as well as the company’s image. 

Dishonest practices can result in complaints* to the administration (FPS Economy), regulators or federal ombudsman. 

 

*The number of complaints received is one of the criteria taken into consideration by certain regional regulators when evaluating the level of quality of the provider’s services